Privacy policy

Effective Date: October 3, 2025
Last Updated: October 3, 2025

1. Introduction

Divocco AI (“we,” “our,” “us”) respects your privacy and is dedicated to protecting personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website https://divoccoai.com (the “Website”) and in connection with our medical device(s) (collectively, the “Device(s)”).

Our approach is guided by the principles of transparency, accountability, and compliance with applicable legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the Health Insurance Portability and Accountability Act (HIPAA) in the United States, and other relevant laws.

2. Scope of Application

This Privacy Policy applies to:

  • Visitors to the Website.
  • Customers, distributors, and partners of Divocco AI.
  • Interactions relating to our Device(s) and associated service

3. Patient Privacy and Device Data

Our Device(s) are designed in such a way that they do not collect, transmit, or store patient data. Specifically:

  • No personally identifiable health information (PHI) is gathered.
  • No protected health information is transmitted or retained.
  • No patient-identifiable images, recordings, or metadata are stored.

This deliberate design ensures adherence to HIPAA in the United States, PIPEDA in Canada, and parallel international standards.

4. Information We Collect via the Website

When using our Website, the following categories of information may be collected:

  • Voluntarily Provided Information: Such as name, email address, telephone number, and company affiliation when you contact us, request support, or subscribe to communications.
  • Automatically Collected Information: Technical information (IP address, browser type, device identifiers, browsing behaviour) collected via cookies or analytics tools.
  • Business Information: Contact and contractual data necessary for transactions with distributors, customers, and partners.

5. Use of Collected Information

We use information only for the following legitimate purposes:

  • Providing support and responding to enquiries.
  • Managing business relationships with distributors and healthcare partners.
  • Improving the functionality and security of our Website.
  • Meeting regulatory and contractual obligations.

We categorically do not sell, lease, or trade your personal information to third parties.

6. Data Retention

Personal information is retained strictly for as long as required to fulfil the purposes outlined herein, comply with applicable laws, or resolve disputes.

7. Data Security

We employ appropriate technical and organisational safeguards—such as encryption, firewalls, and restricted access controls—to reduce risks of unauthorised access, disclosure, or misuse.

8. International Considerations

Divocco AI operates in Canada. Accordingly, personal information may be processed or stored in this jurisdiction and may be subject to the applicable laws therein.

9. Your Privacy Rights

Depending upon jurisdiction, you may possess rights to:

  • Access and review personal information we maintain.
  • Request correction of inaccuracies.
  • Withdraw consent where applicable.
  • Submit complaints to relevant authorities (e.g., the Office of the Privacy Commissioner of Canada).

Requests may be directed to privacy@divocco.com.

10. Third-Party Links

Our Website may contain links to external sites. We do not accept responsibility for the privacy practices or content of those third parties.

11. Updates to This Policy

This Privacy Policy may be revised periodically. Updates will be published on the Website, with an amended “Last Updated” date.

12. Contact Information

Divocco AI
1956 rue Cabot, Montreal, QC, Canada H4E1E3
Email: privacy@divocco.com

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